Srirangam Temple, Trichy - Poor Management

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We went to Srirangam Temple in Trichy, last week and had a horrible experience. My previous bad experience during a temple visit was in Tirupathi. I completely stopped going to Tirupathi after that. Srirangam ranks next in my list of "temples that you should not to go to".

(Also read: Ayyappan Temple in Trichy - The BEST that I've ever seen)

Here are some issues that I noticed during my visit to Srirangam Temple on 27-Dec-2013:

1. Poor Crowd Management – No proper queue for people who opted for Rs.250 dharshan. People were dashing with each other and treated like buffaloes. There was no proper partitions or dividers for the queue. There was hardly any space to stand / breathe for people. Children and elderly people were finding it difficult since there was a stampede whenever the gates were opened.
2. Poor Communication of the timings for Dharshan – People were let to stand in the queue for nearly 2 hours and then we were told that the Dharshan is closed. Different signboards / digital displays were communicating different timings. Temple authorities were conveying a different time and police managing the crowd were conveying different timings for Dharshan. People were totally confused.
3. Irresponsible Temple Management & Police – When we insisted to meet the Temple Manager to file a complaint, nobody was willing to give his/her contact number. We were asked to go to the office to file a complaint. The folks in the office pretended that they did not belong to the temple and were not ready to accept the complaint. They did not even have a complaint form. They were not ready to call the Temple manager also. They asked us to go and search for him in the Temple. Police offered “No support” and were treating people with “arrogance”. None of the officials showed interest to either accept a complaint or solve our problems.
4. Police / Temple Representatives / Poojaris focusing only on “Special VIPs” – When nearly 200+ people were standing in the Rs.250 dharshan and when nearly 500+ people were standing in Rs.50 & free dharshan queues, police / temple authorities / Poojaris were letting several VIPs to bypass the queue. In fact, many of them were not just VIPs. The people who were escorted to bypass the queue were either ordinary people who had “contacts” in the temple/police organization (or) people who gave cash to the workers. Most of the Poojaris & policemen were busy spending their time in escorting such VIPs. None of them were ready to listen to us. Nearly 75 people were let to bypass the queue, by officials.

The following are certain actions that the temple managers should do :

1. Provide proper partitions & structures for queues – especially when they are charging Rs. 250 for a special dharshan.
2. Install clear sign boards on the temple Dharshan Timings (the sign boards should not be contradicting each other). 
3. Install clear sign boards on where tickets for special dharshan have to be bought. 
4. Temple Manager & Asst Manager’s contact information should be publicly displayed 
5. Complaint forms / box should be available & accessible in the temple for general public
6. Punish government employees who are escorting people other than REAL VIPs such as MLAs & MPs. 
7. Sensitivise and train public servants about the need to patiently listen to “public” and the need to “serve” people without displaying their arrogance/power.

Also read: Tiruchendur Temple - Poojaris Demanding Money

After making a lot of protest, I wrote a complaint letter and got signatures from nearly 30 people who went through the hardships on 27-Dec-2013. Immediately after returning back from the trip, I filed a complaint online in CM Online Grievances Registration Cell & in Hindu Religious Endowment website. To my surprise, I got a call immediately the next day from Mr. Raja Additional Commissioner, Hindu Religious Charitable Endowments Department. They officially registered the complaint and requested the Joint Commissioner for Srirangam Temple to take action. I also got a confirmation receipt for my online petition / complaint.

I was positively surprised by the pace at which the administrators of Hindu Religious Endowment website responded to my complaint. I'm hoping that they'll take the proper action too, to set things right at Srirangam Temple, in Trichy.

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Ayyappan Temple in Trichy - The BEST that I've ever seen

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Ayyappan Temple in Trichy is one of the BEST temples that I've ever visited. The temple is located about a kilometer from the Central Bus Stand and the visit is worth the time that you spend in traveling to this place. Here are the highlights of the temple:

Also read: Tirupathi Tirumala Visit - May be the last?

1. This is the ONLY temple that I've seen which doesn't have a Hundi 
2. Absolutely no noise in the temple, though the temple had nearly 150+ people
3. Temple is maintained very clean
4. Very spacious (can accommodate 500+ people)
5. Place for meditation
6. Plants all over the temple
7. Writings all over the temple about the importance of respecting parents/teachers, tips about worshipping God, tips about leading a good life, stories and letters from common man etc.,
8. Signboards clearly telling the devotees (what can be done & what cannot be done). In fact, one thing which I want to commend about the signboards are the "positivity" in the language. Instead of saying "Don't pluck flowers", the signboard would say "Let us refrain from plucking flowers" or "Let us not disturb the plants" 
9. No Poojari's doing any archanais or expecting coins on their plates. In fact, in all the temples that I've visited the Poojaris will treat people with partiality. If you put a Rs.10 note on the plate, they'll do additional archanai and give you flowers in addition to vibhoodhi. If you just drop a Rs.1 coin, they'll just give you vibhoodhi alone... but "generously". If you don't drop any coin, they'll give you just a "pinch" of vibhoodhi. 
10. Free of cost service for taking care of the slippers. They had proper partitions for people to queue up even to leave slippers in the stall.
11. Volunteers to guide the devotees in a friendly manner
12. A place where you can get Sandal Woood Paste, Tulsi leaves & Tulsi water

Also read: Thiruchendur Temple - Poojaris demanding money

We go to temple to get peace of mind. At least, I go to temples only for that. However, in most of the temples you get a very unpleasant experience - either because of the lack of cleanliness, or excess noice generated by visitors/loud speakers or because of the way in which temple administrators treat devotees. Ayyappan Temple in Trichy is an exception to all of that. The experience that we got in Ayyappan Temple in Trichy is in stark contrast to the experience that we got in Srirangam Temple. If you are in Trichy, definitely visit this temple - I can guarantee that you'll get peace of mind. I wish we have many such temples in our community.

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Movie watching is now entertainment + experience

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No more standing in queues... no more buying ticket in "black" ... no more paying exorbitant money to buy tickets... This is one of the biggest positive changes that I noticed in India, after my return from USA.

You can book your ticket online comfortably from your home and watch a new movie on the first day of the release. Thanks to the growing number of multiplexes in Chennai. The movie watching experience is now very pleasant when compared to what it used to be, a decade ago.

When I started my IT career, my friends & I used to go to movies almost every weekend. I still remember the days when we used to pay Rs.200 for a Rs.30 ticket - when we buy it in "black". The cost of a ticket in the "black" market becomes exorbitant when you want to watch a brand new movie. In fact, we were once cheated by a guy who was selling tickets in the black market - he sold the previous show's ticket to us. In a hurry, we missed to see the show timings and went inside the theater. We were shocked to see that our seats were already occupied. That is when we realized that we were cheated. More than the money that we lost, we were disappointed because we weren't able to watch that movie :)

Today, the maximum amount that you'll have to pay for a ticket is just Rs.120 in Chennai. If you are booking it online, there is a service tax of Rs.20. Of course, the multiplexes charge you an arm and a leg for Pepsi & Popcorn. I believe that is where they make the money. You can get all kinds of snacks today at the theater - nachos, burgers, cookies, icecream etc., in addition to the traditional Popcorn + soda. 

Any new movie is shown in almost all the theaters in the city and that too in multiple screens and multiple shows. If you go to a multiplex, you'll notice that the movie is run in at least 3 or 4 screens simultaneously during the opening week of the new movie. (Also read: PVR Cinemas in Skywalk - World Class)

Another interesting aspect of online booking is, you don't have to stand in queues. Those days, I hate to stand in long queues in many theaters - most of the times, the ticketing counters are just cages where they arrest people for long hours. The sultry environment, the smell from fellow queue mates... Oh! my God... our country has definitely changed for the good in the last several years. Many of the theatres have a ticket booking website of their own or they've partnered with services such as ticketnew.com. It allows you to book tickets online for mom & pop theatres also.  

We watch movies only in theaters these days because of the "experience". It is very hard for all of us to be at home continuously for 3 hours. We get interrupted by our household chores or by guests. Theaters provide an environment for us to relax, unwind and watch movies, peacefully. Moreover, my daughter enjoys eating popcorn and icecream during the break. In fact, she comes to theatre only to have snacks and not for watching movie :)

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Talking on mobiles when driving (even with a handsfree) is illegal in India

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Last Friday, I was driving to work in the morning. I was busy talking to a friend over the phone with my

hands free connected. I was stopped by a traffic police man near Thoraipakkam signal. He asked me to pull over and lower my window. He asked, "Are you talking to somebody?" I didn't want to lie and told him "Yes!... But, I'm talking with my hands free connected".

Also read: Self-adjusting traffic - a miracle on Indian Roads

The police man smiled and said "Sir! Talking over the phone when driving ... with or without hands free is banned in India. Don't you know that?". I was shocked. I said "Sir ! I didn't know this". He asked me to get down and give my driving license. He said Rs.1,100 will be the fine for talking when driving. "Oh! My God.. that is a hefty amount". I asked him, "Sir! Are you sure it is Rs.1,100?". He nodded "Yes!". I didn't want to beg him to lower the fine. The Gandhian in me was not interested to bribe him. I said, "OK! I'll pay the fine". I thought, "Anyways the money goes to the government. So, I'm OK". The policeman punched in the vehicle and license details in the hand-held device and gave me a receipt. I paid him the money, got into the car and started my vehicle. 

Also read: Driving on Indian roads - pleasure or pain?

Somehow, my mind became restless. In fact, I was more focused on the traffic when I was talking over the phone and driving. However, my thoughts were running all over because of the hefty fine amount that I paid. "Why me?!" was the question that was going on in my mind. I have seen a number of two wheeler riders talking when driving... that too without a hands free device. Why haven't they been caught? What if there is a co-passenger sitting beside me and he is talking with me constantly? Is that illegal too? What is the difference between talking with a hands-free and talking to a co-passenger in the car? In fact, the latter is more dangerous because you'll have to look at the co-passenger once in a while when talking.

I can completely understand the rationale behind asking people "not to talk on phones, when driving". However, having paid Rs.1,100 as the fine amount, I couldn't convince myself without finding answer for the questions that were popping in my mind. I reached office and got settled in my desk. The first thing that I did was to google to find out "how much is the fine for talking when driving in India". I confirmed that the policeman can charge up to Rs.1000 as fine for talking when driving. I also learned that "playing music in the car" is also illegal. The fine amount for that is Rs. 100 :)

Also read: Share shuttle/van services in India - Hard to find

If the traffic policeman start to enforce the rules strictly, Tamilnadu Government can make a lot of money from drivers than by selling alcohol in TASMAC bars. 

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